At bonus138, we believe online entertainment should stay fun and never become a burden. This page outlines all the self-control tools, guides, and support resources we provide to ensure every Malaysian member plays within healthy, manageable limits.
Important Reminder: Online gambling and casino games are for entertainment only. Never bet with money you cannot afford to lose, borrowed money, or funds needed for your family's basic needs. If gambling no longer feels enjoyable, that is a sign to stop and seek help.
Responsible gambling means enjoying betting activities — whether that is Malaysia Super League football, EPL, live casino, slots, blackjack, or poker at bonus138 — as a controlled form of entertainment, not as a way to generate income or escape life's problems. When we gamble responsibly, we set limits in advance, we know when to stop, and we do not let gambling interfere with our daily responsibilities.
In Malaysia, as elsewhere in the world, problem gambling can affect anyone regardless of background, income, or experience level. It is not a matter of willpower — it is about how the human brain responds to certain stimuli. That is why bonus138 takes this issue seriously and invests in a range of tools and resources to help our members stay safe.
Responsible gambling at bonus138 means you can fully enjoy our platform while remaining in complete control of the time, money, and emotional energy you put in. We do not offer these tools as a formality — we actively encourage their use, and our support team is specially trained to guide members who need assistance in this area.
Core Principles: Only play with money you have and can afford to lose entirely. Think of what you deposit into bonus138 as the cost of entertainment — much like buying a cinema ticket or dining out — not as an investment you expect a return from.
Gambling problems rarely appear overnight. They develop gradually, and many people do not realise they have begun to lose control until things have become serious. Below are the early warning signs to watch for in yourself or someone you care about.
If you recognise two or more of the signs above in yourself, that is a signal you may need help — or at the very least, should start using the self-control tools provided by bonus138. Identifying a problem early is the most important and most courageous step you can take.
Bonus138 offers five self-control tools that any member can activate for free at any time through their account settings. These tools are designed to give you full control over your playing experience.
Set a maximum limit on how much you can deposit into your bonus138 account within a daily, weekly, or monthly period. For example, if you set a daily deposit limit of RM100, the bonus138 system will decline any deposit that would exceed that limit — even if you try again moments later. Limits can be lowered immediately, but any request to raise a limit requires a 7-day waiting period to ensure the decision is made with a clear head.
Set the maximum loss amount you are willing to accept within a given period. Once your cumulative losses reach the limit you have set, bonus138 will block any new bets until that limit period expires. This prevents "chasing losses" — a pattern that can multiply your losses significantly in a short time.
Set a maximum duration for each gaming session on bonus138. When your set time is almost up, the system will notify you. Once the time is up, your session will end automatically and you will need to log back in to continue. This feature is especially useful for preventing "time distortion" — where you lose track of how long you have been playing.
Suspend access to your bonus138 account for a set period — 24 hours, 3 days, 7 days, 14 days, or 30 days. During the break, you will not be able to log in, make deposits, or play. Your account balance remains safe. A break is the ideal option when you feel you need a short breather from betting.
If you feel you need long-term protection, the permanent self-exclusion option allows you to close your bonus138 account for good. Once permanent exclusion is activated, you will not be able to open a new account at bonus138 using the same name, email address, phone number, or payment method. Any remaining balance will be returned to you via your original payment method. This is a decision we fully respect and will never attempt to reverse.
Activating self-control tools on bonus138 is straightforward and can be done at any time — no waiting period or approval needed. Here are the steps to get started.
Use your username and password to log in at bonus138.run. If you have forgotten your password, use the "Forgot Password" function to regain access.
Click on your username or profile icon at the top of the bonus138 platform, then select "Account Settings" or "Responsible Gaming" from the menu that appears.
Under the "Responsible Gambling" section, you will see all available control tools. Select the tool you wish to activate — deposit limit, loss limit, session time limit, temporary self-exclusion, or permanent self-exclusion.
Enter your preferred limit amount or time period. For deposit limits, this refers to the maximum MYR amount. For a self-break, select a duration from the provided options.
Confirm your selection — for protection tools (deposit limit, break, exclusion), it takes effect immediately. A confirmation email will be sent to your registered email address for your records. If you do not receive the email within 10 minutes, check your spam folder or contact bonus138 support.
If you have any difficulty activating self-control tools on bonus138, contact our support team via 24/7 live chat and we will help you set them up right away — no question is too embarrassing to ask.
Alongside the technical self-control tools, there are healthy daily habits you can adopt to ensure your experience on bonus138 stays enjoyable and does not become a problem.
The minimum age to use bonus138 is 18 years old. We enforce this policy strictly through identity verification procedures during registration and periodic checks. Any account suspected of belonging to an underage individual will be suspended immediately while an investigation is carried out.
If you are a parent or guardian concerned that a child or young family member may be able to access online betting platforms, here are some steps you can take to protect them.
If you or someone you know is struggling with a gambling problem, seeking help is a wise and courageous step — not a sign of weakness. The sooner help is sought, the easier it is to address the issue before it causes further damage to your finances, relationships, and mental health.
If you need immediate help or want to talk to someone about any concerns related to your gambling, contact the specially trained bonus138 support team via 24/7 live chat. We will help you activate the appropriate protection tools and, if needed, refer you to suitable professional support resources in Malaysia.
You can also take some practical steps today — activate a temporary self-break from your bonus138 account settings, lower your deposit limit to a safer amount, and talk to someone you trust about what you are going through. Sometimes simply opening up to a trusted person can already offer a clearer perspective.
Contact Bonus138 Support: The bonus138 customer support team is available 24 hours a day, 7 days a week via live chat within the platform or by email at support@bonus138.run. We are fluent in Bahasa Melayu and can help you take the first step toward regaining control.
All responsible gaming conversations with the bonus138 team are strictly confidential and will have no impact on your account status.
Answer these questions honestly. If you answer "Yes" to three or more, it is recommended that you speak to someone or make use of the self-control tools on bonus138.
If you answered "Yes" to 3 or more questions, activate the self-control tools at bonus138 today or reach out to our support team for further guidance.
These signs can happen to anyone — recognising them early is key to getting help before things get worse.
Activate anytime from your account settings — no cost, no questions asked, effective immediately
Set a daily, weekly, or monthly deposit limit in MYR. Limit reductions take effect immediately. Limit increases are subject to a 7-day waiting period for your protection.
Prevent "chasing losses" by setting the maximum loss amount you are willing to accept. The bonus138 platform will automatically block further betting once the limit is reached.
Set a maximum duration for each playing session on bonus138. You will receive a warning when your time is nearly up, and the session will end automatically after that.
Suspend your bonus138 account for anywhere between 24 hours and 30 days. Takes effect immediately upon activation. Your account balance remains secure throughout the entire break period.
Permanently close your bonus138 account for long-term protection. All account balances will be returned. A new account cannot be opened using the same details.
Receive periodic reminders while playing at bonus138 that show the time elapsed and amount spent in your current session. This helps you stay aware and in control.
Six concrete ways bonus138 protects the wellbeing of every Malaysian member
Bonus138 uses a multi-layered age verification process during registration. Accounts suspected of belonging to individuals under 18 are suspended immediately while an investigation is conducted, regardless of the account balance.
The bonus138 customer support team receives specialist training on how to identify members who may be experiencing gambling-related difficulties and how to guide them compassionately toward the right help.
The bonus138 system monitors playing patterns to identify sudden changes that may indicate a problem — such as a sharp spike in deposits or unusually long sessions. Our team may reach out to members proactively.
Bonus138 publicly displays the return-to-player (RTP) rate for every game, ensuring members understand that the house always holds a long-term edge and that playing for enjoyment is the healthier goal.
When a member activates a self-exclusion break or permanent exclusion on bonus138, we will never attempt to persuade them to reverse that decision. We fully respect and support choices made in the interest of a member's wellbeing.
All responsible gambling communications at bonus138 can be conducted entirely in Bahasa Melayu — there is no language barrier when it comes to getting help. Our team understands the social and cultural context of Malaysia in these sensitive matters.
We at bonus138 pledge the following commitments to every member who uses our platform. These are not just words — they are the standards we hold ourselves to and measure against every day in our operations.
The bonus138 support team is available 24/7 via live chat within the platform to help you activate control tools or simply talk through any concerns you may have.
Email: support@bonus138.run
Log in to your bonus138 account and go to Settings > Responsible Gaming to activate any self-control tools you need today.
Log In to Activate Tools →Remember: Asking for help is a sign of strength, not weakness. Many bonus138 members have used the self-control tools and now enjoy the platform in a more relaxed, pressure-free way.
The most frequently asked questions from members about self-control tools and safe play at bonus138
Join the community of Malaysian players who gamble responsibly. Register for free and activate your self-control tools today.
Responsible Gambling Warning: Gambling can be addictive. The bonus138 platform is for entertainment purposes only and is not a way to generate income. Only play with money you can afford to lose. The minimum age requirement is 18 years. If you feel you need help, contact bonus138 support via 24/7 live chat or email support@bonus138.run.